Contact Center Template
We will achieve a reduction in the implementation, operation, and management costs of each server.
Generally, when building a contact center system, four main systems are required: IVR, call recording system, PBX, and CRM. However, with the solution provided by our "Contact Center Template," it is possible to build a system with equivalent functionality using only two systems: IP-PBX and CRM. Additionally, since this solution utilizes "SugarCRM," there is no need to purchase additional options, allowing for sales activities that leverage the information accumulated in the contact center as a sales force automation (SFA) tool. [Features] ■ Stress-free operability ■ CTI integration ■ Customizability *For more details, please download the PDF or feel free to contact us.
- Company：システムプラネット
- Price：Other
